Yes...? Will try as much as possible to keep you updated.However, we can notify you as soon as a product you want has come back into stock. And if at all the company seize to manufacture those products we'll let you know early enough.

Once you make a purchase with us you're guaranteed a receipt, a confirmation that you have purchased a product from our store. In the case of online purchase and Order, we will generate an invoice receipt for you that will accompany the product to your destination, and upon arrival and after inspecting the product you'll be notified to make the payment.And once the payment has been done the person doing delivery will hand over the receipt to you;upon confirmation that you have paid for the order.

All our steemed customers Order for up country are shipped by G4S, wells fargo currier.While all other order within our operation area are done by our local trusted delivery agents.

Refund and Returns Policy
At TCL Dealer, we are committed to providing you with high-quality electronics and ensuring your utmost satisfaction with every purchase. Our Refund and Returns Policy has been designed to make the process of returning or refunding products as smooth as possible. Please take a moment to familiarize yourself with the following guidelines: 1. Returns Eligibility:
You have 14 days from the date of purchase to initiate a return or exchange. The product must be in its original condition, unused, and with all original packaging and accessories.
2. Refund Process:
If you are not completely satisfied with your purchase, you can request a refund within 2 days of receiving the product. Refunds will be issued using the original payment method. A restocking fee of 1000 Ksh may be applicable in certain cases.
3. Returns Procedure:
To initiate a return, contact our customer support at +254719 666 888. Provide your order number, reason for return, and any relevant photos if necessary. Our customer support team will guide you through the return process, including providing a return shipping label if needed.
4. Exchange Policy:
If you wish to exchange a product for a different model or variant, please follow the same returns procedure. We will ship the replacement item once the returned product is received and inspected.
5. Damaged or Defective Products:
If you receive a product that is damaged or defective, please contact us within 1 day ( same day ) of receiving the product. We will arrange for a return or replacement at no additional cost to you.
6. Non-Returnable Items:
Some products, such as software, downloadable content, and personalized items, may not be eligible for return. Please check the product description for details. 7. Refund Processing Time: Once we receive the returned product, please allow 2 days for our team to inspect and process the refund.
8. Customer Responsibilities: Ensure all returned products are securely packaged to prevent damage during transit. Include a copy of the original invoice or order confirmation in the return package. We are committed to resolving any concerns you may have regarding your purchase at TCL Dealer. Our goal is to provide you with excellent service and products that meet your expectations. If you have any questions about our Refund and Returns Policy, please don't hesitate to contact our customer support team at+254 719 666 888. Thank you for choosing TCL Dealer for your electronics needs. Sincerely, MANEGER.ABDIHAKIM MOHAMED. TCL Dealer. +254 719 666 888. +254721134223.